特征类别 特征名称 取值分类 有关说明

demographic profiles

gender

-

性别

demographic profiles

county

-

郡

information of grants

-

-

补贴信息；
有些客户（例如残疾人士、80岁以上老人）
可以从第三方机构获取宽带补贴

account information

account status

-

账户状态

account information

creation date

-

账户开通日期

account information

bill frequency

-

出账频率

account information

service packages

-

业务套餐

account information

account balance

-

账户余额

account information

payment type

-

付费类型

account information

dial-up type

-

呼叫类型

account information

dial-up cost

-

呼叫费用

account information

broadband opening date

-

宽带开通日期

account information

download capacity

-

下载流量

account information

upload capacity

-

上传流量

account information

total duration usage

-

上网时间

account information

average download speed

-

平均下载速度

account information

average upload speed

-

平均上传速度

account information

sum of call duration

-

通话时长之和

account information

number of calls

-

通话次数

account information

standard prices

-

标准价格

account information

current outstanding
charges

-

未支付费用

account information

charges paid

-

已支付费用

account information

average of call duration

-

30天通话时长均值；
按账期天数进行标准化：
账期内通话时长÷账期天数×30

account information

average number of calls

-

30天通话次数均值；
按账期天数进行标准化：
账期内通话数÷账期天数×30

account information

average standard prices

-

30天标准价格均值；
按账期天数进行标准化：
近一账期账单费用÷账期天数×30

account information

average fees paid

-

30天已付费用均值；
按账期天数进行标准化：
近一账期客户所有账单费用÷账期天数×30

account information

ratio of fees paid
to call duration

-

已支付费用÷通话时长

service orders

quantity of
ordered services

-

订购业务数量

service orders

rental charges

-

租金

Henley segments

ambitious
techno enthusiast

-

客户分群；计算方式见原文

Henley segments

comms intense families

-

客户分群；计算方式见原文

Henley segments

discriminant segment

-

客户分群；计算方式见原文

broadband internet
and telephone line
information

voice mail service

-

是否开通语音邮件

broadband internet
and telephone line
information

number of
broadband lines

-

宽带数量

broadband internet
and telephone line
information

number of phone lines

-

固话数量

historical information
of payments
and bills

changed cost

-

月费用变化率

historical information
of payments
and bills

changed call duration

-

月通话时长变化率

historical information
of payments
and bills

changed rental fees

-

月租金变化率

Broadband monthly
usage information

size of information
downloaded

-

下载流量

Broadband monthly
usage information

size of information
uploaded

-

上传流量

Broadband monthly
usage information

monthly duration of
using internet

-

月上网时间

Broadband monthly
usage information

changed size of
information downloaded

-

下载流量变化率

Broadband monthly
usage information

changed size of
information uploaded

-

上传流量变化率

Broadband monthly
usage information

changed online duration of
every consecutive two months

-

近两月上网时间变化率

Broadband monthly
usage information

ratio of traffic
to duration by month

-

流量/上网时长比

call details

number of calls

-

近6月每15天通话次数

call details

call duration

-

近6月每15天通话时长

call details

call fees

-

近6月每15天通话费用

call details

changed number of calls

-

近6月每15天通话次数变化率

call details

changed call duration

-

近6月每15天通话时长变化率

call details

changed call fees

-

近6月每15天通话费用变化率

call details

increment rates of
number of calls

-

近6月每15天通话次数变化率

call details

increment rates of call duration

-

近6月每15天通话时长变化率

call details

increment rates of call fees

-

近6月每15天通话费用变化率